Returns & Exchange

Returns & Exchanges

To align with the ACCC Return Policy we are not required to provide a refund or replacement if you change your mind. Please choose carefully.

Returns must be within 14 business days after you receive your items. 

All items must be returned in original condition with proof of purchase. Items must not be worn, washed or damaged and tags must still be attached to items.

Faulty items - we will process a full refund or replace faulty items once assessment is made. Please email request with photos of faultily items to hello@bysoho.com.au for assessment.

For Online Returns please email all returns and exchange requests to:  hello@bysoho.com.au