Shipping & Delivery

SHIPPING & DELIVERY

Flat Rate Shipping $9.95 for orders under $150 

*Express Shipping $15 - *Please note Public Holidays and weekends may affect the delivery times.

All orders are shipped via Australia Post. If you have received a tracking number, be assured, it's on its way. If tracking comes up and details pending, it may not get scanned until it's on board for delivery to you.

Orders placed by 3pm are shipped same day where possible, orders made after this time, if we are not able to lodge them for same-day shipping they will be shipped the following day. (excludes weekends/Public Holidays)

You will receive a tracking number to track the item. If you haven't received tracking, please check your junk mail and add us to your address book, customercare@oakandbay.com.au  and email us to re send details.

If we do an after-hours lodgement via a post box, these items won't be scanned until they are processed at their depot either here or when they arrive at the interstate depot.

Please allow 3-10 working days for delivery. 

We cannot be held responsible for any Australia Post delays. Please contact Australia Post direct to lodge a dispute/enquiry to locate your parcel.

Click and Collect - Select Pick Up Option at Checkout and Pick up from OAK + BAY, 420 Sturt St, Ballarat within 7 days.

INTERNATIONAL - We now offer delivery to NZ at a flat rate of $19.95 and USA/UK $29.95 flat rate. All country import taxes and charges ifapplicable for your country are payable by the customer.

 Shipped Daily from: OAK + BAY - 420 Sturt St, Ballarat Victoria 3350 - AUSTRALIA